BT
AI Product Engineering

// OBJECTIVE

BT required a production-grade Generative AI ecosystem capable of handling millions of customer interactions while maintaining strict brand safety protocols and 99.9% accuracy.

// THE BREAKTHROUGH

We engineered AIMEE (AI-powered Management of Enterprise Enquiries)—a custom guardrail architecture that combines natural language understanding with deep internal product knowledge layers.

// APPROACH

Strategic vendor selection and modular architecture design to prevent technical debt. We built a rigorous testing framework to validate response quality at scale, then delivered a custom AI Academy to upskill BT's teams.

// OUTCOME

Production deployment of AIMEE across BT's customer service operations. Internal teams now independently manage and evolve the platform.